April 24, 2024

New report reveals barriers to integrated travel management

Almost two-thirds of corporate travel buyers say their programmes are only partly integrated, according to a new study from the Association of Corporate Travel Executives (ACTE) and Amex GBT.

The Journey to Integrated Travel Management report identifies the benefits and barriers to truly integrated travel programmes, and advises how travel buyers can implement a seamless end-to-end process that includes bookings, payments, expense management and reporting.

The report revealed that business travellers were the biggest challenge to integrated travel management, with 37% of respondents reporting traveller adoption and unwillingness to change as their top barrier.

Conversely, 34% said travellers were the main drivers to complete integration.

Visibility and control of expenses, improved user experience and duty of care were the top three priorities for driving integration, the report found.

Online booking tools were the most commonly integrated element of corporate travel buyers’ programmes (92%), followed by corporate cards (74%) and expense management platforms (60%).

“The corporate travel manager’s core mission is to set up business travellers for success – and integration efforts are key to creating these conditions,” says ACTE’s Executive Director, Leigh Bochicchio.

“Having to navigate a constellation of tools and technology to plan a trip can hinder productivity for travellers.

“End-to-end travel programmes solve this issue, and at the end of the day, everyone wins: the traveller, the travel manager and the organisation as a whole.”

The report offers advice on change management and getting the support and buy-in from the range of stakeholders to implement more integrated travel programmes.