Europcar customers that use its vehicle delivery and collection service will now receive a text message within a two-hour window of when their vehicle is due for drop-off or pick-up.
“We analysed hundreds of customer comments to help us understand where enhancements to our service could be made,” says Gary Smith, Managing Director, Europcar Mobility Group UK.
“Something that many business users asked for was advance notice from the service agent of their delivery and collection time slot – much like consumers now receive for other deliveries.”
Smith says the service will reduce the chance of missed deliveries and collections.
The DeliverRight initiative will also see hand-held technology used to geo-stamp vehicle checks at the start and end of rentals “to provide customers with greater transparency into all charges associated with their hire, including mileage, fuel and damage”.
Meanwhile, Enterprise Car Club has partnered with Liftshare to increase access to shared vehicles for both car club members and business users.
The ‘Shared Asset Model’ works on the principle that a car club vehicle is driven to work, shared with a colleague or colleagues. During the day the car is then available for use either by employees for company travel, removing the need for them to use their own vehicle, or by the general public.
Additionally, the vehicle is available as an Enterprise Car Club vehicle on a simple pay as you go tariff at weekends and evenings.
Liftshare and Enterprise are already speaking to a number of private and public sector organisations about introducing the scheme.
CEO and Founder of Liftshare, Ali Clabburn, says: “Enterprise’s Car Club offering aims to make the best use of resources, and our collaboration makes it much easier for those assets to be shared, thus increasing the efficiency further.
“Our focus on improving the commute and reducing the amount of single occupancy vehicles can be accelerated when we work with partners like Enterprise.”