Lokulus has partnered with Umbrella, a platform providing rich traveller and corporate profile intelligence to organisations operating in complex travel environments.
This integration combines Lokulus’ AI-driven workflow automation with Umbrella’s live traveller and profile intelligence in a single operational platform.
Alister Harris, CEO, Lokulus, said: “Profile data only delivers value when it changes what happens next. By bringing Umbrella’s traveller intelligence directly into our workflows, we’re giving TMCs the context they need to prioritise, personalise and act with confidence from the very first interaction.”
Helmut Pilz, Chief Business Development Officer, Umbrella, added: “High-quality traveller profiles shouldn’t sit in isolation. By integrating Umbrella’s live profile intelligence into Lokulus’ automation platform, we ensure that data is immediately usable — driving faster decisions, more consistent service, and more personalised experiences across every journey.”
TMCs can combine automation and live profile data in one place to deliver operational personalisation at scale.
Policies, preferences and approvals are applied consistently and VIP travellers can be automatically prioritised.
In addition, specialist requirements — from accessibility needs to complex, multi-leg itineraries — can trigger tailored workflows that ensure faster, more accurate and more confident servicing.
