April 23, 2024

Informa switches global account from Egencia to TripActions

TripActions has won the global travel management account of Informa, the information services, advanced learning, and B2B exhibitions and events group. 

The account was previously handled by Egencia, which is now part of American Express GBT.

An announcement today from TripActions said it was selected by Informa following an extensive RFP process and comes in the wake of TripActions’ recent $275M Series F growth funding round.

Informa, a London-based FTSE 100 company, has more than 10,000 employees working across 30 countries.

The TripActions platform will be implemented simultaneously across Informa’s global network with full deployment scheduled for early 2022. 

The deal includes TripActions’ travel platform, its payment solution Liquid Travel, VIP services through its integration with Reed & Mackay and its partnership with C-Trip to support the Asian market. 

“The pandemic really accelerated the need for digitalisation in business travel as companies look to manage the high levels of duty of care required for modern travel and spend,” says Chris Vik, TripActions SVP of Sales, EMEA.

“Our in-house support agents, with 24/7/365 service over chat, email, and phone from multiple offices and in local languages, gives travellers the confidence that help is on hand around the clock.”

Melissa Willock, Group Travel Director at Informa, added: “When our colleagues travel for work or to meet customers, we want to make it a smooth experience for them, help them select the most effective travel choices in terms of cost, time and carbon use, and ensure we can support them wherever they are.

“TripActions delivers all of this. The digital and travel experience for our colleagues will be better than ever, and its real time reporting and advanced analytics will help us understand trends and report against travel in a more detailed and insightful way.

“TripActions will also help colleagues choose the most carbon-effective ways to reach their destination, reducing their carbon use, which we then offset, under Informa’s commitment to be net zero carbon by 2030.”