American Express Global Business Travel (Amex GBT) has announced IBM as its first customer for its new global accessibility solution for business travellers. The end-to-end accessibility solution supports travellers with visible and invisible disabilities, including with onboarding, booking, trip disruption and traveller preferences.
Accessibility is an obstacle to travel for an estimated 1.3 billion people around the world who have a disability, according to Forbes. Recent research conducted by Amex GBT and Harvard Business Review Analytic Services found that 84% of respondents agreed their organisations recognised the business value of in-person meetings with clients, customers and prospects.
Support when travelling for work is an important step to achieving an inclusive workplace. Amex GBT’s accessibility framework is built upon three key pillars designed to make travel programmes more inclusive:
- Services: The services platform includes the TRSA (Travelers Requiring Specialty Assistance) desk, which provides access to a specialist team of travel counsellors trained to understand and support accessibility needs. The platform also captures specialised traveller requirements for those willing to share their data. The solution opens a channel for travellers with disabilities who require assistance in booking or managing travel.
- Technology: Integrating accessibility-related solutions into booking and travel management experiences.
- Advocacy: Amex GBT’s solution helps customers identify industry partnerships to promote all travellers’ needs and those of the wider travel industry.
Andrew Crawley, President, Amex GBT, said: “Our accessibility solution opens opportunities for many people who previously felt uncomfortable about getting on a plane or knowing they have the right accommodation. They now know we have their backs and can support them regardless of whether their disability is visible or invisible.”