By Bev Fearis, published 27/05/20

Emirates is now giving out complimentary hygiene kits at check-in so passengers are equipped with masks, gloves, antibacterial wipes and a hand sanitiser.

The airline has made gloves and masks mandatory for all staff and passengers at the airport in Dubai, while only masks are compulsory on Emirates flights.

Thermal scanners have been installed at various locations at Dubai airport to test the temperatures of all passengers and employees.

Protective barriers have been installed at check-in desks and immigrations counters and physical distancing indicators have been placed on the ground and at waiting areas to help travellers maintain the necessary distance.

Boarding has been staggered and passengers now board in small numbers by row, from the last row to the first, overseen by Emirates boarding agents, dressed in personal protective equipment.

Passengers are reminded to bring pens to fill out Health Declaration Forms required for some destinations.

“The risk of catching an infection on an aircraft is already very low, but we have spared no effort in reviewing and redesigning every step, from check-in to disembarkation,” said Adel Al Redha, Emirates’ Chief Operating Officer. “Every measure implemented is an additional reduction in risk, and taken altogether, our aim is really to make flying as safe as possible.

“We are working with all the stakeholders in Dubai – including the airport, immigration, health and aviation authorities to implement such measures, and we will continue to review and consult expert advice for any development and changes.

“We are all aware that we have to adapt to different practices during this pandemic in our day to day activities.

“All these measures, in combination with the proactive pandemic management strategies that the UAE has taken, show the seriousness with which we are taking the health and safety of our local and global communities and will give confidence to the public.”