CWT is integrating WhatsApp into its messaging service channel.
CWT’s current messaging service, which is offered in multiple languages, can already be accessed through the myCWT web and mobile apps, Microsoft Teams, and Workplace from Meta, and is used by over 1,000 customers in more than 70 countries.
“Since its launch in late 2019, the convenience of our messaging service has quickly made WhatsApp the preferred support channel for many travellers, with customer satisfaction scores of over 90%,” said Erica Antony, CWT Chief Product Officer.
“We remain focused on creating a simple, efficient, and personalised service experience for our customers, and the integration with WhatsApp allows us to give travellers even greater choice in how they can reach us for assistance.”
