By Bev Fearis, published 20/05/20

Click Travel has launched an initiative, ClickCare, to help clients navigate the pandemic crisis and is offering it to its managed accounts for no additional charge.

The package covers duty of care, risk management and traveller safety with simpler and more accurate traveller tracking and updated report templates with a focus on location.

The Birmingham-based TMC is also running ClickCare webinars, on May 27 and June 1, which will be opened up to the wider business traveller community, not just to clients.

CEO Jill Palmer said: “We launched Click Care and have made it free, forever, as our response to the COVID-19 crisis and as a way of thanking customers for their ongoing support and loyalty.

“Nothing is more important than ensuring traveller safety and our package does just that, by including measures for supporting risk management, responding to hot spots, locating travellers and providing up to date COVID-19 info, all within one-platform.”

She said the TMC has pivoted its entire engineering team into a COVID-19 response unit.

“This enabled us to evolve areas of our product in an agile way to support the urgent and developing needs of COVID-19,” she explained.

“The need to rapidly respond to developments during this pandemic will be ongoing and that’s why our engineers are positioned at the front line, developing innovations to respond to this rapidly changing environment.

“The response from customers has been exceptional, with 25% of our customers booked on our webinars within the first three days of opening availability. This demonstrates customers desire to get back travelling but all the time ensuring that they put the safety of their travellers first.”