April 24, 2024

BA trials biometric technology at Heathrow T5

British Airways is trialling the use of biometric technology for international flights, enabling passengers to pass through the airport ‘smartly’ without having to show their passport.

Customers who sign up to take part in the trial from London Heathrow Terminal 5 will be invited to scan their face, passport and boarding pass on their smartphone or tablet ahead of travel, with this information being kept safe and secure. 

Smart Bio-Pod cameras will verify their identity in under three seconds, allowing them to keep their passport n their pocket until they reach their destination.

The trial will run for six months on British Airways flights to Malaga, Spain.

Customers who opt-in will be invited to make use of the Fast-Track security lane and will receive complimentary priority boarding.

If successful, the technology pilot will be extended to more international flights.

David Breeze, Operations Transformation Manager for British Airways, said: “Not only is this the first time that our customers have been able to register their biometric information at home, but it’s the first time they can use it for British Airways’ international flights.

“This is a secure and efficient tool that makes for a smarter and smoother airport experience, which will reduce the time it takes us to board aircraft.

“The beauty of this technology is that it also frees our people up to look after more complex customer enquiries and deliver the best possible customer service.”