July 15, 2024

American Express GBT gets rail licence

American Express Global Business Travel (Amex GBT) has secured a Travel Agent Licence (TAL) from UK industry body Rail Delivery Group (RDG).

The TAL license will allow Amex GBT to sell a wider array of National Rail products to its corporate customers, holding responsibility for sales, refunds and customer care.

RDG has invested in a greater scope of TMCs, corporates and business travel associations over the past 18 months. The industry body hopes to build a more inclusive and scalable engagement plan for the future of rail retailing across B2B travel.

Smarter industry engagement, customer experience innovation and new creative ideas for B2B travel are top priorities. Amex GBT will be accountable for rail transactions, ensuring post sales and overall CX is managed in full.

Rachel Tonge, Vice President SME Client Management EMEA at Amex GBT, said: “Rail is an increasingly important lever for our customers to manage their travel programmes — from carbon emissions to traveller wellbeing and the cost of trips. 

“Gaining an RDG Travel Agent Licence means we can invest more in rail retailing, increase our advocacy for the industry, and better meet our customers’ needs around sustainability, wellbeing and rail buying strategies.” 

Paul Bowden, Commercial Director at RDG, added: “We believe business travel is better by rail and we welcome Amex GBT’s increased focus on rail as the most sustainable mode of travel, as well as their strong commitment to improving the customer experience. 

“At RDG, we want to make it as easy as possible for businesses to make rail their first choice. We have significantly increased our engagement with the business travel community and value our strong relationship with Amex GBT.”

Amex GBT is also participating in Green Travel Pledge, an RDG initiative to provide comprehensive emissions data for domestic rail.