May 28, 2024

Amadeus partners with Microsoft on AI technology

Amadeus is working with Microsoft and Accenture to develop new AI-powered integrations between its travel and expense platform Cytric Easy and Microsoft 365.

Accenture, together with Avanade, is working with Amadeus to develop and pilot the travel assistant.

Integrated with Amadeus’ Cytric Easy platform, the assistant will align travellers’ preferences with employers’ policies. 

The AI-powered interactive assistant will use Microsoft technologies to assist corporate travellers with planning, booking and pre-departure, through to the trip and post-trip. The chatbot will ask for clarifications and make suggestions to create appropriate travel or travel itinerary options.

Rudy Daniello, Executive Vice President, Amadeus Cytric Solutions, said: “The new Generative AI-powered chatbot will offer an enhanced way to book business travel, moving from a standard sequential display with predetermined filters to a dynamic, interactive conversational interface powered by ChatGPT.”

In addition, Amadeus is working with Microsoft on a new plugin for Microsoft 365 Copilot. Currently in development, the Cytric Easy plugin for Microsoft 365 Copilot aims to make it easy for colleagues to quickly match and book travel itineraries in a single workflow within Microsoft 365. 

Feliz Montpellier, General Manager, Global Partners, Microsoft, said, “We are at an extraordinary moment in the technology landscape, where AI is reshaping industries like travel and transforming how we work. Through expanded integrations between Microsoft and Amadeus, we will create more value for corporations and much more personalised and productive experiences for travellers.”