July 15, 2024

ACI Europe launches accessibility guide

Trade association Airports Council International (ACI) Europe has debuted its guide for passengers with non-visible disabilities.

Called Assisting Passengers with Non-Visible Disabilities, the tool will help airlines further understand the scope of non-visible disabilities and barriers to travel.

Highlights include case studies from ACI Europe members and partner organisations, complete with ready-made solutions. Contributions are from airport operator Aena and civil aviation authority ENAC, as well as airports across Athens, Dublin, London and Manchester.

According to Eurostat, one in four adults in the EU is living with some form of disability, with approximately 80% of these conditions being non-visible. 

In the past, passengers with less-visible conditions have been included within the broader category of those requiring airport assistance.

The guide offers information on “the processing of sensitive information from passengers regarding their needs and expectations.”

Olivier Jankovec, Director General of ACI Europe, said: “Travel is a fundamental right for all, and it is our collective responsibility to ensure that airports across Europe remain accessible to everyone. 

“This document serves as a guiding light for airport managing bodies and their stakeholders, offering practical guidance on how to assist passengers with non-visible disabilities in an empathetic and respectful manner. Together, we can make air travel more inclusive, ensuring that every passenger’s journey is marked by dignity, respect and equal access to the wonders of our world.”