A new study by Cool Crutches & Walking Sticks has revealed the most accessible hotels in the London. The list was compiled using Tripadvisor ratings, considering essential features for people with additional needs such as ground floor rooms, transportation and braille menus.

The walking stick and crutches provider also discovered the most popular hotel chains in the UK, based on YouGov ratings. Ibis ranked first, followed by Best Western and Travelodge respectively. Holiday Inn Express came in at fourth place, while Premier Inn snagged the fifth spot. Average room prices and accessibility features determined the final scores.

Amelia Peckham, CEO and co-founder of Cool Crutches & Walking Sticks, said: “When it comes to choosing a hotel, people with disabilities need to consider so much. All too often a lift is considered the golden ticket to accessibility, but the truth is so much more creates an accessible reality for us. Everything from ground floor rooms to easy parking and drop off are key.”

1. The Dorchester

This five-star hotel provides ample disability-friendly features, including three-ground floor restaurants, spacious bathrooms for wheelchair access and wide corridors. Guests with disabilities can also opt for feather-free bedding or pillows, as well as wheelchairs and crutches in emergency cases. Taxis, public transportation and parking are also easily accessible.

2. The Connaught

The five-star Connaught in Mayfair offers a dedicated accessible concierge and a sensory room for guests with autism or sensory processing disorders. Disabled bathrooms all have an emergency cord, a low sink, a higher-level toilet and grab rails. There are disabled parking spaces and the ground floor is wheelchair-friendly, too.

3. The Langham

The Langham in the West End offers a wheelchair-friendly roof terrace, a fitness facility with a chair lift for pool access and mid-height light switches in rooms. There are also induction loops at reception and vibrating pillows for hearing or sight impaired people. 

4. The Goring

The Goring, an historic five-star hotel in Belgravia, provides ground floor rooms, shower chairs and accessible baths for maximum comfort and functionality. Guide dogs can accompany impaired people for lunch, dinner or afternoon tea, too. 

5. The Milestone Hotel

This four-star hotel in Kensington offers rooms with emergency alarms, digital alarm clocks with sound and vibrating pads and magnifying glasses. There are also accessible elevators, large font menus and a personal assistance service.