Growth in its US business has helped Flight Centre Travel Group’s corporate division post record total transaction value (TTV) and revenue.
Its US business crossed the $2 billion TTV mark for the first time, helping to counteract “curveballs” in other regions.
Global Corporate CEO Chris Galanty said after spending recent years transforming how it works, the business was now turning that transformation into growth.
“It was a record year for TTV and revenue, and the productivity work we’ve been putting in for a number of years is really showing up in the result,” said Galanty
“This is despite headwinds, including the conflict in the Middle East, which affected businesses across Asia, the Middle East, Africa and parts of Europe. We’re operating in a world that keeps throwing curveballs, and our teams navigated that really well.
“We also saw some strong new wins in FCM Travel, mostly landing in the second half, and we’re onboarding those customers now. The pipeline is very strong, with a lot of RFP activity across our core markets.
“Our focus is now shifting from productivity to growth. We’ve done the hard work of transforming the business; now the job is to take this proposition to market and win more customers. We’ll be investing more in sales and marketing this year, and next, than we ever have before.”
He said there was potential for further growth in the US.
“The US is the largest travel market in the world, and we still only hold a small share of it. That tells you how much room we have to keep growing there,” he said.
Corporate Travellers, the group’s dedicated SME travel brand, also saw particularly strong growth in North America and performed well overall.
“Corporate Traveller was the star of the show this year,” Galanty added.
He said investment in the Group’s proprietary platforms was key for both FCM Booking and Melon, and the two AI tools now embedded across the business, SAM in FCM and MEL in Corporate Traveller.
“We’re genuinely excited about what AI is doing for us. It’s helping us personalise the experience for customers and making our people more productive, and customers are telling us it’s leading the industry,” he said.
“This was a good year, built on the back of a lot of hard work from our people and a lot of trust from our customers. Now we get to focus on what excites me most, which is growth.”
Steve Norris, Flight Centre Travel Group Managing Director, Europe saidlooking ahead to 2027, he was confident momentum will continue.
“We’ll keep investing in higher-margin services and AI-driven tools like Sam that help us serve clients even better, and EMEA is well placed to capture the demand ahead,” he said.
“Our focus stays the same: helping our clients navigate and thrive, whatever the year ahead brings.”
