Almost half of respondents have already incorporated traveller wellbeing into their company’s travel policy, but most said they measure traveller wellbeing on a reactive basis, by defining basic policies, or gathering metrics.
Only 5% of travel managers have optimised and integrated wellbeing throughout their organisation and 16% said they take a proactive consistent approach.
The study also found content accessibility is a key concern for 41% of travel buyers, while budget control, implementation of technology and managing traveller behaviour will be among the biggest challenges next year.
In terms of sustainability, the poll revealed that only 17% of those surveyed have a travel policy that favours airline suppliers using biofuel even if the flight option is more expensive.
Meanwhile, the impact of Brexit and adapting to changes in regulations ranked low on travel manager’s agendas for next year.
FCM Travel Solutions’ UK General Manager, Graham Ross, said: “The results of this survey are particularly interesting as they match up with the trends that we are expecting in 2020.
“Wellbeing is a major issue in society in general and we are seeing a knock-on effect in business travel. After lots of talk about the subject over the last two years, we are seeing conversations turn into action.
“Travel content and distribution are also expected to dominate 2020, driven by NDC which will lead to a shift towards bigger conversations around cost and commercials.”
