Tech Hotlist 2025
We reveal the tech innovators and innovations shaking up business travel this year
AgentSee
Brought to you by the people at Oversee (formerly FairFly), AgentSee automates complex service workflows, such as cancellations, exchanges and group bookings, which are resource-intensive, non-revenue generating and prone to human error.
By leveraging AI-driven workflows and natural, human-like responses, AgentSee significantly reduces the manual burden on agents and improves operational efficiency. According to Oversee, the tech solution automates 70% of incoming requests, cuts handling time by over 50% and achieves 99.9% accuracy.
It’s already being used by BCD Travel and other global TMCs, improving SLAs and unlocking internal capacity. One to watch.
Optimise by mysa
“A new era of collaboration” is how accommodation specialist mysa is describing its new solution, Optimise by mysa, which is designed to fix disconnected systems and fragmented relationships in the sector for travel managers, TMCs and suppliers. Powered by intelligent automation and meaningful data, it consists of six stages – evaluation, preparation, consideration, implementation, distribution and fulfilment.
For buyers, it promises to help them gain total control over their accommodation programme with data-driven insights, extended stay management, duty of care compliance and a future-ready RFP process. For TMCs, it helps them incorporate extended stay properties, manage vendor relationships more efficiently and provide their clients with real-time accommodation intelligence. And it brings benefits for accommodation providers too, from hotel chains to extended-stay specialists.
Domo
Domo is an end-to-end AI and data platform helping TMCs, such as Take2Eton and Gant Travel, turn real-time data into action. It enables TMCs to centralise their data from across GDS, OBT and NDC, alongside core back-office systems. Once data is in Domo, TMCs can go far beyond reporting, accelerating to insight and action, by automating key workflows such as invoicing or data reconciliation, streamlining operations and reducing manual effort.
Also, with Domo AI, users can chat with their data, create dashboards instantly to accelerate time to insight, and build AI agents to take intelligent action on data in a way that is bespoke to the TMC’s business and their clients’ needs.
Inntel Instant Book
Inntel has partnered with Venue Directory to develop Instant Book, an online tool which allows clients to search, select and confirm UK-wide venues for small meetings in real time. Integrated into its LOGiC OBT platform, it is designed for groups of up to 20 attendees and bypasses the traditional inefficiencies of email enquiries and phone calls.
Users simply log in to LOGiC, search their location, review real-time availability and pricing, choose room layout, refreshments, and AV requirements – and secure with a few clicks. Inntel says the entire booking takes under three minutes and is available round the clock.
Lokulus
Lokulus is back in our list for the second consecutive year due to a number of enhancements to its AI-powered platform. Real-time airline push notifications, enriched PNR visibility and automated prioritisation now feed directly into the agent desktop, helping agents act faster and never miss a critical update. Operations leads now benefit from advanced dashboards offering full visibility across clients, teams, and channels, tracking SLA adherence, productivity and handling times in real time.
It is now also offering next-gen customer engagement thanks to richer traveller profiles and WhatsApp integration, enabling agents to deliver hyper-personalised service across every touchpoint using history, context and preferences.
HRS Copilot
When HRS launched Copilot earlier this year, initial trials with Deloitte pointed towards 18% higher savings compared to traditional programme optimisation. This AI-first platform is designed to fully orchestrate hotel programmes for business travel and meetings with just a single click. The technology autonomously drives insights and actions, driving newfound speed from real-time data analysis to tactical actions that are specifically aligned with programme goals and objectives.
Copilot can analyse both managed and unmanaged data, historical and projected, pulling in data from the HRS platform as well as external data via APIs. The technology analyses data in real-time, triggering and implementing actions to influence booking behaviour and promote preferred properties. Similar ‘one-click’ scenarios improve elements beyond procurement, such as booking optimisation, payment, reimbursement and VAT Reclaim. And Copilot integrates into any managed travel eco-system.
ALTOUR AI Book
AI Book claims to be redefining the corporate booking experience by eliminating the complexity that’s plagued business travel for years, getting rid of browser tabs, back-and-forth emails, or spreadsheets. Powered by ‘ello’s conversational AI and integrated with ALTOUR’s global travel expertise, it allows users to book air and hotel in a single conversation using natural language, text or speech.
Travel managers stay in control with built-in policy alignment, customisable approval flows, and real-time reporting, without compromising traveller speed or flexibility. But it goes further: AI Book predicts next steps, flags policy violations, and recommends compliant alternatives before travellers ask. A return trip from London Heathrow to JFK for three travellers was planned, quoted, and booked in just 67 seconds – all through one intelligent conversation.
Amadeus Cytric AI Assistant
Amadeus Cytric’s AI Assistant, embedded in Microsoft Teams, is designed to meet travellers where they are, offering a seamless, conversational interface to book trips and answer questions about trip details, such as airports, travel duration and leisure activities at destination. Without toggling between platforms, this AI Assistant instantaneously provides the three preferred flight and hotel options – with additional content to come – taking into account the company’s travel policy, cost, carbon emissions and comfort.
Currently in development and piloting with customers like Microsoft, the AI Assistant claims to be a catalyst for change. Future developments will provide even more personalisation and proactive suggestions to the user at all steps of the trip, as well as availability of the AI Assistant in Copilot.
Distribusion Technologies’ Agent Portal
Distribusion Technologies simplifies ground transportation distribution worldwide, enabling global corporate travellers to easily access a worldwide portfolio of carriers from intercity rail to airport transfers, ferries or urban transportation, through a standard commercial framework and a single full feature API.
It’s an intuitive interface with real-time pricing, availability, and instant confirmation. It supports instant bookings and comprehensive management, including itinerary changes, cancellations, and ticket reissues, and enables booking of corporate fares, discounts, and loyalty cards.
Features like seat map selection, flexible fares, and smart filters allow agents to offer a personalised, policy-compliant experience. A Sales Dashboard provides detailed booking data and insights supports smarter andb y offering all modes of ground transport, including rail and bus, the portal helps TMCs promote low-emission options, supporting clients’ ESG goals.
PredictX
PredictX is back in our hotlist for 2026 thanks to its latest innovation, Cogent, an intelligent workforce of AI Agents giving travel buyers and procurement teams unrivalled data analysis and strategic support. Powered by advanced AI, not only does Cogent AI Agents answer complex questions about any aspect of the travel and expense programme, it also works like virtual FTEs integrated within the travel manager’s team supporting and performing tasks like sourcing, risk management, communications.
Users engage with Cogent Agents using natural language and can ask complex questions involving industry jargon, multi-currency analysis, or regional specifics. Cogent Agents are trained to actively look for savings opportunities that humans might miss and perform continuous auditing and compliance detection.
Concur Travel
It’s been a long time coming, but with around 85 million users it’s easy to understand why. By the end of this year, the migration to the new Concur Travel – the largest tech migration in the history of corporate travel – will be complete. The updated version is already providing greater access to rich content and exciting new functionalities and due to the way it’s been built, it can be completely flexible in the ever-changing industry.
This year will see SAP’s generative AI copilot Joule make its debut, meaning Concur Travel users can have automated assistance in planning locations for offsite meetings. Joule can provide meeting location recommendations as well as high-level flight and hotel cost estimates based on attendees’ origination points. But it won’t stop there. From direct connects and hotel aggregators, to car hire or European rail, “essentially anything is possible in the new Concur Travel”.
BizTrip.AI
Launched at this year’s GBTA Convention in Denver, BizTrip.AI promises to reinvent corporate travel management with agentic AI that uses historical data and preferences to anticipate traveller needs and deliver relevant, tailored options that are compliant with corporate travel, instead of searching through hundreds of results on flights and hotels.
Currently being trialled by large enterprise organisations, including Moderna, as well as some US-based TMCs, it can achieve up to 8% in travel cost savings – including up to 4% through persistent price tracking and re-shopping, and an additional 4% through reduced fees, employee time savings and decreased leakage. It also promises to give employees a seamless travel and planning management experience, leading to higher satisfaction and productivity.
SkyLink
Calling itself ‘an AI corporate travel agent right in your travellers’ pocket’, SkyLink promising to shift corporate travel from clunky apps and lengthy calls to quick, conversational UI embedded in everyday work tools, while also streamlining compliance, reducing support load and helping organisations cut costs.
This AI-powered corporate travel booking solution sits within a company’s enterprise chat system like Teams and Slack and uses natural language text or voice conversation so that travellers and travel arrangers can quickly and cost-effectively book policy compliant trips with preferred suppliers in 75-plus languages. For example, travellers can say “Book me a flight from LAX to New York tomorrow evening” and receive options that respect corporate policy and loyalty preferences – all within 30 seconds.
Being TMC, OBT and GDS agnostic, SkyLink integrates into any tech stack, giving travel and procurement managers oversight through dashboards, compliance controls and real-time visibility.
Avenir: Travel Edition
Officially introduced in May 2025, Avenir: Travel Edition is a next-generation platform designed to simplify how travel is booked. Built on Spotnana’s open, API-first infrastructure, Avenir unifies booking, expense tracking, and policy management, backed by 24/7 support from Direct Travel’s global advisor network.
For travel managers, the platform offers real-time reporting, automated policy enforcement, and deeper insight into programme performance. For travellers, it promises a consumer-grade interface, access to the broadest content sources and the ability to book, modify or cancel trips directly. Avenir also reduces booking time with pre-filled profiles, self-serve changes, auto-suggested airports, and embedded, greener rail options.
With a unified interface, deep supplier integrations and support for combined itineraries across GDS, NDC, and direct sources, Avenir pulls rates from Booking.com, Expedia, and other providers, displaying them side by side with transparency into loyalty perks and inclusions. They’ve thought of everything.
Front
Already trusted by more than 100 TMCs, including Reed & Mackay, Stewart Travel Management and The Appointment Group, Front is a modern customer service platform that streamlines traveller and supplier communication. Instead of juggling siloed tools and overflowing inboxes, Front unifies email, phone, SMS, and WhatsApp into one collaborative workspace, enabling teams to automate manual tasks, respond faster and deliver enhanced customer service at scale.
Repetitive tasks like itinerary confirmations or change requests can be automated, allowing agents to focus on complex, high-value interactions. SLA tracking, team analytics, and real-time performance dashboards give managers the tools to coach staff and improve outcomes proactively. Customers are seeing faster response times, often under 60 minutes, alongside improved client satisfaction and agent productivity.
Pioneera
Co-founded by former EY Global Head of Travel Karen Hutchings and Kessie Bratko, previously with BCD Travel, Pioneera is an AI-driven platform that delivers personalised nudges to travelling employees to encourage smarter travel decisions that align with company goals around policy compliance, cost control, sustainability and supplier partnerships. These nudges are sent to employees before travel takes place, using their preferred channels such as Microsoft Teams, Slack, or email. Nudges can also spotlight negotiated supplier promotions to ensure these benefits are fully utilised.
Pioneera is TMC-agnostic and works seamlessly with any online booking tool, making it easy to integrate regardless of the existing travel tech stack. It is also fully scalable and globally deployable, with the only requirement being access to the original and ongoing data feeds. The impact is made clear through dynamic dashboards that show changes in traveller behaviour, policy alignment and increased uptake of supplier offers.
