July 15, 2024

Suzanne Neufang, Industry Contribution Award

For Suzanne Neufang, CEO of GBTA, her Outstanding Industry Contribution Award is a testament to 'the dedication, hard work and passion' of all those who have supported her

How did you feel when you found out you’d won this prestigious award?

What an honour. I was thrilled and humbled to accept the Industry Contribution Award. It was a total surprise to be recognised for this prestigious award.

What does it mean to you to win a 2023 Business Travel People Award? 

It’s incredibly rewarding to be acknowledged for my contributions to an industry that I love. But winning the award is about so much more. I am so proud of what the entire GBTA team, our volunteers, members, boards and I have achieved together, especially during challenging times.

Receiving this award is a testament to the resilience of the industry and to what can be achieved through ambitious strategies, hard work and collaboration. I feel privileged to join the company of many exceptional industry leaders who have received this award before me. 

How did you feel when your name was called?

Unfortunately, I was unable to be there in person on the night due to the GBTA 2023 APAC Conference in Singapore. However, having the chance to pre-record a video that played on stage allowed me to express my heartfelt gratitude to industry professionals, colleagues, mentors and friends who contributed to my journey.

It was a special moment to reflect on what I have achieved and to recognise the dedication, hard work, and passion of all those who have supported me. I was with all of the attendees in spirit.

What was the reaction of your family, friends and colleagues when you won the award?

The delight was not just for me but also on behalf of the association and the industry. The global business travel community is unique, emphasising collaboration and shared goals. Winning this award was a celebration of achievements that extend beyond personal success. My team and our board definitely reacted to the news with great pride and appreciation.

How do you think winning the award will impact your profile within your business and the wider industry?

As we look to the future, we must continue to foster collaboration across the industry to drive innovation, to activate the decarbonisation of our sector and to continue to push boundaries for professionals working within business travel. I hope this award can inspire others to make a difference.  

What advice would you give to anyone considering entering the awards in 2024?

We live and travel in a fast-paced world and rarely stop to celebrate the outstanding talent that continues to make our industry one of the greatest in the world. 

The Business Travel People Awards is a wonderful opportunity to highlight the exceptional talent within our industry. I urge anyone contemplating whether to enter to go for it! 

Where will you be keeping your award?

The award takes pride of place on my New York City living room book shelf, as a reminder to continue pushing boundaries, inspire others and give back to the industry that has supported me for much of my career.