March 2, 2021

Simplicity, security and safety are top travel manager challenges

Duty of care, traveller wellbeing and secure technology are among the top challenges UK travel managers will face this year according to a survey by Traveldoo.

These factors outweigh concerns around cost savings, transport ancillary services and environmental sustainability.

All survey respondents emphasised the importance of data security, although a small sample of managers (4%) cite technology and innovation as “not very important”.

The survey also highlighted compliance as an ongoing issue with over 78% describing their organisation’s travel policy as strict.

It also found that dedicated and expert travel management teams (69%) are in charge of traveller wellbeing and several organisations even have a Chief Happiness Officer.

The pace of change has increased, says the report, with more mobile booking apps and self-booking tools on the market with travel management companies vying for business.

In terms of travel managers’ predisposition for change, the survey found that 46% would wait four years or more before changing a tool, management company, app or accounting system.

“What these stats say about the UK’s travel managers is that they are resilient and resourceful, and they care about their travellers above all,” says Sam Cande, UK Country Manager, Traveldoo.

“Self-booking tools are the future for most, and it’s apparent that everyone can do with a bit of help when it comes to technology, as long as it’s simple and intuitive,” she adds.

traveldoo.com

MOST READ