May 20, 2024

Side by side

BTA CEO Clive Wratten believes SMEs are vital for the economy and need the support of TMCs

Small and medium-sized enterprises are at the heart of our industry. They drive innovation, create jobs, strengthen the UK economy and are a core customer group for the BTA’s TMC members.  

SMEs shape the future of the UK economy. They create employment, develop people and lay the groundwork for growth. By reducing unemployment and stabilising the economy, SMEs help to create a more prosperous outlook for the business travel sector and the UK as a whole. 

They need the same high-quality service, access to seamless technology and specialised talent from TMCs as larger organisations, but it’s vital that TMCs tailor their offerings to meet the unique needs of SMEs. 

“SMEs are the cornerstone of our industry’s success, driving innovation and contributing significantly to the UK’s economic growth”

Post-pandemic, SMEs have demonstrated incredible resilience through their rapid adoption of the strategies, technologies and practices used by the bigger organisations.

Their quick rebound re-emphasises the importance to TMCs of providing seamless and robust support, especially as they navigate these transformative times. 

As our industry continues to recover, SMEs are increasingly recognising the potential in partnering with TMCs to get the most out of their travel budget, with TMCs playing a strategic role in SMEs’ growth plans as a result. 

In this spirit, it’s vital that TMCs step forward – not just as business travel facilitators, but as valuable partners that can effectively guide SMEs through the complex landscape of business travel with confidence.

SMEs are the cornerstone of our industry’s success, driving innovation and contributing significantly to the UK’s economic growth. Recognising their importance, the BTA and its members stand committed to delivering exceptional service tailored to SMEs’ specific needs.  

If they are willing to embrace TMCs as strategic partners, these relationships can help SMEs accelerate on journey towards expansion and success. 

thebta.org.uk