SAP Concur and American Express Global Business Travel (Amex GBT) have unveiled a number of new capabilities for Complete, their joint next-gen travel and expense solution.
New capabilities include AI-enabled travel support with handoff to a live travel counsellor and a dedicated home page for travel managers.
Concur Expense has also now been integrated with Amex GBT Egencia for customers worldwide.
Announcing the developments at a client event on Friday, SAP Concur said adoption of Complete has continued to accelerate since the strategic alliance was announced in October 2025.
“Rapid adoption of Complete reflects customers’ demand for a more unified, modern travel and expense experience that brings booking, servicing, and expensing together with less disruption and faster time to value,” said Charlie Sultan, President of Concur Travel at SAP Concur.
“As we continue to build on our strategic alliance with Amex GBT, we’re focused on delivering innovations that make business travel simpler, smarter, and more connected.”
Meanwhile, SAP is expanding its Joule solution across SAP Concur solution, introducing new automation capabilities.
A new integration between Joule and Microsoft 365 Copilot means employees can create and submit expense reports, upload receipts, book travel and receive policy guidance in SAP Concur solutions without leaving Microsoft applications.
In other innovations, two new Joule Agents have been rolled out. An Expense Automation Agent automatically creates and populates expense reports for employees, while an Expense Pre-Submit Audit Agent validates receipts and flags discrepancies before submission to reduce report rejection and reimbursement delays.
Both agents are currently available through the SAP Early Adopter Care program with general availability expected later this year.
