The travel industry is facing an inflexion point, according to Sabre Corporation’s new white paper, The Secure AI Advantage: Governance and Trust in Travel Technology.
The paper invites the travel industry to rethink trust in an era shaped by autonomous intelligence. It outlines how travel is entering an era defined by intelligent automation that acts, decides and adapts across one of the world’s most interconnected ecosystems.
Agentic AI is moving from concept to commercial reality. Systems capable of transforming travel are the same systems that demand a reimagined approach to security.
The paper offers an insider look at how Sabre is engineering a future in which autonomy accelerates innovation and strengthens trust.
Based on conversations with top security experts across the travel ecosystem and beyond, the white paper challenges the industry to adopt a mindset shift: travel can only unlock AI’s full potential if trust is designed, demonstrated and durable.
The paper highlights Sabre’s convictions, including:
- Data must be curated, protected and privacy-preserved at scale.
- Autonomous systems require an identity that is continuous, not static.
- Resilience depends on real-time observability, not periodic review.
- Governance must be proactive, transparent, and provable.
The white paper concludes with five tips for success for other companies looking to bolster security for the agentic era. It also offers the industry the opportunity to join its global Agentic U roadshow, a programme designed to empower travel suppliers and agencies and prepare them for the evolution of AI in travel.
Scott Moser, Chief Information Security Officer at Sabre, says: “Autonomy without trust is unusable; autonomy with trust is transformational. As AI begins acting on behalf of travellers and suppliers, trust can’t be an afterthought. It has to be built into the data, the identity, and the verification of every action the system takes. We anticipate this being a requirement for partners when engaging with AI solutions, and we are well prepared for it today.”
Joe DiFonzo, Chief Information Officer at Sabre, comments: “Moving tens of thousands of servers and over 50 petabytes of data to the cloud wasn’t just a modernisation milestone. It was the foundation for building AI systems that can be both autonomous and safe at scale.”
