April 18, 2024

News in brief: Finnair, TAG and more

Finnair has begun trials of IATA Travel Pass on its Heathrow to Helsinki route. The trial is taking place until August 11 on flights in both directions. IATA Travel Pass is a smartphone-based initiative using mobile technology to make it easier for passengers to manage all their proof of Covid-19 certificate status. Finnair will collect feedback from customers and crew to help steer the app’s future development.

TAG has launched a new integrated travel app, TAGgo, to support travellers and travel managers prepare for the return to business travel. Part of the TAG Digital suite, TAGgo provides real time updates and traveller essentials like gate changes and baggage collection, plus city guides and local information, and the ability to share itineraries with friends and relatives. The roll-out will begin with TAG’s corporate and investment management clients before being expanded companywide to touring and production at the beginning of next year.

Trainline has appointed Christopher Michau as European Carrier and Supply Director, with responsibility for the continued growth of the company’s network of rail carrier partners. His appointment comes as Trainline integrates new entrants Avlo and Ouigo España into its platform and prepares to add further European carriers as rail markets liberalise in Europe. Michau previously spent 18 years developing and managing relationships with hotel chains at Expedia and is based in Trainline’s Paris office.

CWT has launched a global omni-channel customer experience (CX) platform to allow efficient information sharing across all customer channels and work streams. It includes a 360° real-time customer view showing where travellers are in their trip, their travel policy and trip history, as well as their channel contacts, via a consumer-grade service screen. CWT will prioritise the streamlining of email, telephony and messaging channels this year with all other channels scheduled for platform integration throughout 2022.