Meon Travel is implementing Lokulus, the AI-powered workflow automation platform, to enhance its customer service operations.
Lokulus’ travel management company-focused technology will enable Meon to benefit from intelligent enquiry management, automated triage and enhanced operational visibility – all designed specifically for high-touch, service-driven travel environments.
Meon will leverage the AI-powered platform to streamline workflows, improve response times and gain greater visibility across its service operations. This supports immediate performance improvements and long-term scalability.
Lokulus brings together communication channels, workflow automation and real-time insight into a unified platform. It combines workflow automation with rich traveller and corporate profile data, enabling TMCs to access real-time context at the moment of an enquiry, enabling more informed, tailored and proactive service delivery and customer recognition.
Regardless of volume or disruption, its AI capabilities enable teams to prioritise, route and respond to customer requests with greater speed, accuracy and consistency.
For Meon Travel, the choice supports business growth by helping to deliver faster, more personalised service while equipping teams with the tools required to manage increasing demand and complexity.
Lokulus has seen increasing adoption across the corporate travel sector as TMCs look to enrich operations and move beyond traditional inbox management.
Sam Orton, Corporate General Manager at Meon Travel, commented: “As our business continues to grow, we need our solutions to evolve in understanding the complexity, urgency and expectations of our customers. Lokulus stands out because it’s built specifically for TMCs. It gives us the visibility, structure and confidence to manage enquiries more effectively, while also providing the reporting and insight we need to understand performance, identify trends and behaviour and continuously improve our service.”
Alister Harris, Chief Executive Officer of Lokulus, said: “Our platform is constantly evolving alongside our customers. Whether through our AI capabilities, our product roadmap, or partnerships like Umbrella, our focus is on helping TMCs deliver smarter, more personalised service at scale.”
