Lufthansa City Center International (LCCI) has entered a strategic partnership with Acai Travel, a specialist in AI-based automation solutions for the travel operations sector.
Acai Travel is a B2B AI platform built around an autonomous AI Travel Agent, operating directly within GDS and CX environments, and capable of acting with or without human intervention.
Agencies can deploy Acai in copilot mode, where the AI handles the heavy lifting while a travel expert reviews and confirms, or in full autopilot, where the AI agent resolves tasks end-to-end.
This includes service tasks including availability searches, itinerary recommendations, re-bookings, cancellations, schedule changes, and disruption handling.
The announcement said Acai’s technology will help LCCI significantly reduce handling times, minimise operational errors, and relieve teams from repetitive service tasks.
Additionally, LCCI can reduce training time or even deploy non-GDS trained travel consultants.
Heiko Brix, Managing Director of Lufthansa City Center International, said: “Acai Travel stood out for its ability to simplify complex workflows, increase efficiency, and help our agencies respond faster and more effectively to customer needs in today’s highly dynamic travel environment.”
