Lokulus, an AI automation specialist, has teamed up with leading Dutch TMC, Munckhof.
The aim of the partnership is to transform the TMC’s operations and automate manual administrative tasks, as well as deliver smart, traveller focused support and streamlined communications.
The Netherlands-based travel management firm plans to embed Lokulus’ intelligent automation platform into its core service model.
The hope is that Lokulus’ artificial intelligence will boost productivity and free up agents’ time.
“We continuously invest in technology that elevates that experience. By optimising workflows with AI, we give our colleagues the time and energy to focus on what truly matters – personal attention for our customers,” explained Bas de Wit, Head of Business Travel Technology at Munckhof.
It is predicted that productivity could be boosted by up to 33%, since agents will need to spend less time on manual processes.
Response times for routine queries could also improve substantially. This comes at a time when TMCs are under pressure from clients to deliver productivity gains, particularly with the wholesale adoption of AI across many sectors.
This development is delivered in partnership with Agentivity, a real-time, business intelligence tool. Itd integration expertise will ensure seamless connectivity across Munckhof’s tech stack.
