Leigh Cowlishaw, Managing Partner of Black Box Partnerships and Global Supplier Partnership Director of Advantage Travel Partnership, explains why she’s confident in the future of business travel provided there’s a new focus on how to ‘Build Back Balanced’, giving travellers more control over their business trips, providing them with a more comfortable experience, prioritising sustainability, wellbeing and diversity and, thereby, ensuring we all come out of the pandemic with a better work/life balance.