May 18, 2024

ITM’s Empower Conference in numbers

We share some of the most important numbers from the ITM Empower Conference in Brighton

33% The percentage of a travel manager’s time taken up with managing suppliers and TMCs

9% The percentage of a travel manager’s time taken up with programme strategy and governance

600 The number of delegates at this year’s conference (almost) and the highest ever

90% The percentage of Delta Air Line’s top 500 corporate customers who say their business travel spend will be the same or more in 2024, according to Bob Somers, Senior VP Global Sales

250-300 The number of airlines that haven’t yet started their NDC journey, some of which perhaps never will

11% The net savings achieved on average spend per night by Navan clients who reward travellers who choose less expensive hotels or flights in order to reduce the organisation’s overall travel spend. According to Navan, the figure is even higher in companies where employees tended to max out their travel policies

48% The percentage of UK business leaders who expect to travel more for business in 2024, according to IPSOS

82% The percentage of travel manager who say their online booking tool does not currently meet all their requirements, according to the ITM ‘Pulse Check’, revealed at the conference. The main reasons for dissatisfaction were lack of access to full airline content and low-cost carrier challenges, which are leading to direct bookings with airlines, increasing risk potential and lack of incident support.

15% The percentage increase in NPS score among travellers when they book and manage their flights via the United Airlines app, according to United

21% The number of people who said they would find it easier to give up flying than to give up Netflix to help fight climate change. 12% said they would find it easier give up Netflix rather than flying

93% The percentage of business that will fail to achieve their net zero goals if they don’t at least double the pace of emissions reduction by 2023, according to Accenture

29/30 The date of the 2025 ITM Conference at the The Celtic Manor Hotel Golf & Country Club in Wales