Business travel and meetings specialist Inntel is embarking on an exciting new chapter with the launch of an ambitious strategic roadmap.
It comes after a period of strong growth, which has seen the B Corp certified company double its turnover and transaction volumes in the last three years.
In 2025, Inntel also expanded its team with a number of key appointments, including Ryan Gray, Director of Business Development, and Stuart Tandy,Head of Bid Management.
The company’s strategic roadmap is built around five interconnected pillars for continued success:
People
Creating a supportive, engaging workplace where teams are encouraged to grow, stretch and thrive. Inntel’s culture is rooted in collaboration, in listening to every voice and celebrating the expertise that makes the company different.
Technology
Continuing to evolve LOGiC, Inntel’s proprietary award winning booking platform, to be even more connected, intelligent and reflective of how organisations need to work today.
Impact
Deepening the company’s commitment to sustainability, raising standards and ensuring decisions continue to reflect responsibility to people and planet.
Value
Keeping the business strong and sustainable through smart growth, improved productivity and sound financial stewardship.
Clients
Putting clients at the centre of everything through standout service, deeper partnerships and operational excellence.
“The strategic roadmap puts us on a trajectory to emulate the success from the previous strategic period,” said Douglas O’Neill, CEO of Inntel and Chair of the BTA.
“It represents our most ambitious plans to date but the company’s track record suggests these goals are well within reach.
“Having demonstrated an ability to grow rapidly while maintaining exceptional service standards, earning repeated industry recognition and achieving important sustainability milestones, the business is well-positioned for its next phase of development.
“With strong foundations in place and a clear vision for the future, Inntel is ready to take its next big leap forward.”
For the fifth consecutive year the Essex-based TMC achieved a 98% client retention rate in 2025 and welcomed new clients form a range of sectors, including utilities, construction, finance, professional services, marketing and rail.
It also won 11 industry awards, including Account Management Team of the Year and Travel Technology Innovator at the Business Travel People Awards, and Small TMC of the Year at the Business Travel Awards, the second consecutive year it has been awarded this accolade.
Inntel was one of the first TMCs in the UK to become certified B Corp, achieving the status in September 2024.
To qualify, a company must demonstrate high social and environmental performance by passing a rigorous B Impact Assessment (BIA) across five areas – governance, workers, customers, community and the environment.
Inntel scored 94.3 on its BIA – well above the 80 point pass mark – and scored particularly highly in the area of governance, showing its commitment to ethics and transparency.
Its commitment to employees includes offering them a suite of financial health planning tools, plus pension and electric vehicle car schemes.
“As the company looks to the future, the energy and dedication of our people will continue to shape our success,” added O’Neill.
“The strategy reinforces Inntel’s commitment to being recognised as a best-in-class employer through enhanced training, professional development and a genuine focus on wellbeing.”
Inntel’s success has also been driven by its in-house tech solution,LOGiC, which will continue to be enhanced with new functionality, strengthened security and deeper integrations, embracing advancements in AI.
Recent additions included instant book meetings and the LOGIC App.
“As an independent business with our own proprietary technology, we are free from rigid, one-size-fits-all models,” said Ryan Gray.
“Instead, we adapt to each organisation’s needs – shaping travel, meetings and events solutions that genuinely work for the people using them.
“This agility, backed by deep expertise, is why clients trust us to solve everything from complex policy requirements to large-scale integrations and fast-moving operational demands.
“At the heart of everything Inntel does is its mission to be the trusted specialist enabling organisations and their people to meet, travel and rest safely, cost-effectively and sustainably. This mission continues to drive every decision and has been central to attracting and retaining both talented team members and valued clients.”
