BA reveals series of lounge refurbs
By Andy Hoskins, published 17/01/20
British Airways has unveiled plans to refresh its First and Club lounges at Chicago O’Hare Airport, as well as more details of upgrades in Edinburgh and Berlin.
The upgrades, which are part of the airline’s £6.5 billion investment programme, will be completed this spring in Chicago, where customers will receive a “personal and more interactive welcome”.
As well as new décor, flooring and furnishings, there will be more charging points, redesigned food and drink stations and a wider variety of seating.
The airline’s lounges at Edinburgh and Berlin airports will get similar treatment and will also be completed this spring.
Carolina Martinoli, British Airways’ Director of Brand and Customer Experience, says: “Lounges are incredibly important to our customers travelling in our Club and First cabins, or to those with Executive Club status, and they are rightly a focus of our £6.5billion customer investment.
“We’ve recently refurbished nine lounges across the network, and we’re looking forward to refurbishing more in 2020.”
BA upgraded its lounges at New York JFK, San Francisco, Milan Linate, Johannesburg and Geneva airports in 2019, and will refurbish its lounges at Heathrow Terminal 5 later this year.