Hotel Jen Orchard Gateway, Singapore

THE HOTEL: Opened two years ago, this was the first of Shangri-La's Hotel Jen brand. The property is located right in the heart of the bustling shopping district, Orchard Road, a 25-minute taxi ride from Changi Airport. There is convenient access to the MRT (which also connects to the airport) via the hotel lift's mall access.


THE CHECK-IN: I entered the hotel at street level where staff directed me to the main reception and the hotel hub on floor 10. Here I was met by a friendly member of staff who escorted me to my room and completed check-in in the room. Staff were friendly and informally dressed in jeans and red t-shirts.

THE ROOM: My Club room had expansive views of the city, stretching to the Marina Bay Sands development, and was bright and airy with a contemporary style. A hallmark of the brand is its informal, fun interactions with guests and in the room these included cushions with slogans and post-it-note-style room information, all with a friendly, chatty tone. A separate toilet and large shower unit (both marble) sit alongside the sink. There was a fridge and tea/coffeemaking facilities, plus complimentary water and iced gem snacks, as well as an iron, safe and hairdryer. A small desk and long ledge provided space for gadgets and beyond the big bed a cushioned window seat was a great place to take in the view.

THE BUSINESS: Club rooms come with access to the Club Lounge on Floor 19, a relaxed informal space with great views, complimentary refreshments including daily cocktails, Pressreader access to 500 newspapers and magazines, plus high speed wifi access and a small business area. Breakfast can be taken here too. The hotel has six meeting rooms.

THE FACILITIES: The floor 10 hub includes a cafe for snacks and takeaways, the main breakfast/dinner restaurant, Makan@Jen, the Lounge@Jen bar and touchscreen information boards. Floor 19 has a gym and decked outdoor Sky Terrace with workout bikes and loungers. Cabanas and bean bag beds are set around an impressive rooftop swimming pool.

THE VERDICT: A contemporary hotel with all the service and facilities of a traditional business hotel but with a fun, informal vibe and great customer service.

THE DETAILS: Hotel Jen Orchard Gateway, 277 Orchard Road, Singapore. Club Rooms start from £190 a night. see

Reviewed by Julie Baxter (2017)