THE FLIGHT: Our Wow air flight to Boston Logan, with a two-hour stopover in Keflavik, Iceland, was scheduled to leave from Gatwick South at 11.40. The first leg took three hours 15 minutes, and the second leg approximately six hours, landing in Boston on time.
THE CHECK-IN: We left from Gatwick Airport South Terminal on a new A321, smart in Wow’s mauve/purple livery. The ground staff were very friendly and helpful, giving good advice on a last-minute visa problem and remaining calm throughout. We left from an easy-to-access gate, no 1, and after a short wait on the tarmac, we set off about 20 minutes after our allotted take-off time.
THE SEAT:The seats were three across on each side, with good elbow and legroom. I had booked Wow Plus. Upfront there were two rows of two seats each side in a Big Seat section that was not divided from the rest of the cabin. The ‘Wow me up’ service allows passengers to bid pre-flight for these seats and the extra legroom seats around the exits.
THE SERVICE: The cabin crew were very smart in their mauve uniforms, which matched (almost) the purple and dark brown leather seats and discreetly patterned carpet in the cabin.
After about half an hour, the drinks service trolley came around. I had not pre-ordered food, but my neighbour had what looked like a well-cooked and presented scrambled egg with fresh tomato. A small selection of sandwiches, baguettes, pizza and Greek salad was available from the onboard menu, all at around US$10, plus soups, noodles, yogurt, porridge and snacks.
There was no wifi onboard, no seatback screen, and no entertainment provided. The Wow Inflight Magazine, however, was a special ‘Art Issue’ and was worth a read.
We had a stopover of about two hours at Keflavik airport, which is clean and efficient, with lots of food and shopping outlets. The A321 took off at 4pm on the second leg to Boston, 30 mins later than scheduled.
This plane had three seats each side, with no Big Seat option. The seats had plenty of legroom and were quite comfortable, though a bit of skimping in the padding of the seat became noticeable after the first three hours.
There was no wifi or entertainment, apart from iPads for hire at US$25, with a small selection of films and games. The lack of inflight entertainment was more noticeable on this longer leg of the journey and made it a rather boring flight.
THE VERDICT: It was a good experience, with friendly and attentive cabin crew. The seat was comfortable with sufficient legroom for tall passengers. The lack of entertainment onboard was a surprise, and the only major drawback to this admittedly budget flight.
THE DETAILS:Wow Air flies from Gatwick to Boston via Reykjavik once or twice daily, with a total journey time of around 11 hours. Flights are from £150, but Wow Plus at £225 gets you checked bag and a cabin bag, and a better seat.
Reviewed by Richard Williams (2018)