Around 750 members of Heathrow’s non-operational staff will be volunteering 10,000 hours and over 2,200 shifts at the airport this summer in a big to make passenger journeys smoother.
The London airport has bolstered its ‘Here to Help’ programme, a long-standing initiative now in its 12th year, to cope with a sharp rise in passenger numbers post pandemic.
The new team was officially unveiled on Monday by reality TV star and radio presenter Rylan Clark, who became an honorary member of the team doing a shift in the airport, sporting the distinctive purple uniform to push trolleys and pack liquids to speed up the security process.
Heathrow has already imposed a capacity cap on passenger numbers and has increased security, engineering and services teams in its efforts to ease delays and disruption.
Volunteers will help direct passengers to check-in desks, manage issues such as hand luggage exceeding size allowances and assist passengers with preparing hand luggage to enable them to pass seamlessly through security.
The team of helpers are also on hand to assist passengers with any required pre-departure paperwork and advice on Covid-19 testing.