Direct ATPI has integrated its profile, invoice, approval and itinerary platform with Microsoft Teams. 

Unveiling its launch at this year’s Business Travel Show Europe, a select group of clients will pilot the tech integration, before rolling out in full to all Direct ATPI clients in the autumn.

Phase one of the integration allows customers to update traveller profiles, view, plan, approve and discuss business trips within one application on their browser.

Phase two, which is set to launch later in the year, will see the full integration of Direct ATPI’s concierge service into Microsoft Teams. This will enable travellers to self-serve and communicate using AI.

The following features are available with Microsoft Teams:

• Search, compare or book a hotel, flight, or car rental via Cytric Easy
• Teams will share on-demand information with the traveller including tickets, invoicing, itineraries, approvals, COVID information and up-to-date travel information
• Share travel components or itineraries almost instantly with your team, while collaborating on the trip
• The application removes time spent discussing the planning of a trip with colleagues 

Jenny Thornton, Director of Digital Services at Direct ATPI said: “This innovation will continue to bring us closer to where our customers are, as well as appeal to the tech-savvy and time-conscious travellers of the future.”

Last year the company launched WhatsApp to expand its multi-channel communication offering, enabling travellers to remain in communication with bookers while on the move, as well as outside of traditional nine-to-five working hours.