Corporate travellers can now book flights and hotels through any of CWT’s servicing and booking channels, including web, mobile, email, telephone and messaging.
During the pilot phase, CWT said the percentage of digital transactions made using the myCWT app and web channels jumped to double digits as travellers were able to make air and hotel bookings through all channels and also had access to the new 24/7 messaging service.
“We are excited about this new launch. It is yet another milestone in our quest to enrich the travel experience of our clients’ employees and fulfil our three core brand promises – simplify travel, unlock possibilities and move forward, together,” said CWT’s Chief Traveller Experience Officer Niklas Andreen.
“Our clients asked us for a complementary booking experience similar to the one offered by the OTAs but with the benefits of being in-policy. We’ve delivered this with a booking choice that is both fast and easy.”
CWT said travellers have adopted the new self-service features quickly and they have seen a notable increase in in-policy compliant hotel bookings, which could be attributed to the ability for travellers to book their entire trip all in one place.
The company plans to add more functionality to its platform in the near future, such as the ability to cancel flights via the web and mobile app.