July 16, 2024

BCD survey highlights lack of knowledge of ISO 31030

A survey of travel buyers by BCD Travel has found 75% have little or no knowledge of the travel risk management ISO 31030.

Only 14% of buyers have actually read the ISO 31030, and 11% are somewhat familiar.

The January survey revealed how companies handle the main areas of a travel risk management programme through trip planning, en route support and the review process. 

Organisations communicate the importance of employees following security measures (63%) and promote employee responsibility to manage their personal safety while traveling (56%).

When organisations assess travel risks, the most considered factors are the travel destination, mode of transportation, availability of medical services and potential impact to the company.

When it comes to post-trip support to ensure a smooth transition back to work, the survey found that as many as 45% of companies provide no post-trip support.

Almost 30% of respondents said their organisation would follow up with an employee if a security or medical incident occurred during the trip.

Only one third of those surveyed review their programme annually.

However, most respondents say they don’t know if their programme is audited and reviewed.

“A good travel risk management program has a complex structure. The survey results show that many organisations have room for improvement,” said Jorge Mesa, Director of Global Crisis Management.

“ISO 31030 provides excellent advice to organisations’ travel managers, security managers, buyers and HR departments to mitigate risks and fulfil their duty of care. It contains practical guidelines and can be applied globally.”