American Express Global Business Travel has unveiled a “major evolution” of its Egencia solution, introducing Agentic AI capabilities and an integration with Concur Expense.
It claims the development will deliver an average booking time of under three minutes and will provide automated expense reconciliation to help address key pain points for business travellers and their employers.
Initial transformations to the all-in-one digital solution include:
- New Egencia AI, an intelligent conversational travel assistant that helps business travellers ask, book, and manage travel in one conversation, combining AI and accuracy with the reassurance of fast access to a trusted travel consultant, all within the tools travel managers and their teams already use like Microsoft Teams. It will also boost the ability of travel counsellors to serve travellers in a personalised, contextual, and efficient way.
- An integration with Concur Expense to bring Egencia travel bookings and receipts into an expense report in near real-time, removing the need for manual line-item entries and helping to deliver a more streamlined end-to-end T&E experience.
- An enhanced user experience that provides more seamless, intuitive navigation for travellers to choose confidently and book effortlessly across platforms – including simplified search form and multi-fare display per flight.
