May 18, 2024

Amadeus: Tech investment by travel managers rising

Investment in technology by corporate travel managers is set to rise this year, according to a report from Amadeus. 

Amadeus is predicting that investment by travel managers will increase by 15% in 2024, compared to a rise of 14% across the whole business travel landscape.

The report also found that a third of corporate travel managers intend to digitise the complete end-to-end expense management process over the coming 12 months.

The main factors driving their investment in technology are:

  • Increase collaboration between teams – 41%
  • Employee wellbeing and safety – 38%
  • Better adherence to corporate travel policy – 37%
  • Being able to prove the value or measure the return on investment of trips – 36%
  • Support broader digital transformation objectives – 29%

The Amadeus report, Travel Technology Investment Trends, revealed the investment intentions and technology priorities for 1,253 travel technology decision makers across various sectors from 10 countries.

Machine learning, data analytics, digital payments, digitalisation and cloud computing were marked as the most important technologies this year.

Decius Valmorbida, President of Travel at Amadeus, said: “The findings match our on-the-ground experience with customers. Every area of the travel industry is increasing investment in digital transformation. It’s crucial this spending delivers maximum impact and improves the traveller experience across the travel ecosystem.

“Existing technologies, such as biometrics, are already helping to make trips more contectualised and relevant. At the same time, the emergence of Generative AI promises to increase the pace of change still further. Travellers will experience significant improvement to the on-trip experience in the coming years, with commitment, investment and collaboration across the ecosystem combining to make travel work better.”