Agiito has launched an app-based initiative to overcome industry-wide payment issues.
Built in-house by its mobile development team, Agiito-owned virtual cards are now available via the TMC’s mobile app, Agiito Connect.
The solution ensures that, even if the payment details have not been received, hotels will have immediate access to card details, without the need for the customer or hotel to contact Agiito’s support teams.
It provides an answer to a common challenge impacting the industry, which Agiito claims led to almost 1,500 hours’ worth of calls over a six-month period.
Luke Perry, Agiito Delivery Manager, said: “We’ve developed a mobile solution that provides our customers with the same Agiito-owned virtual card credentials that are sent to hotels as part of their booking. It’s our response to an industry-wide billback issue and will alleviate payment issues by adding virtual payment cards to travellers’ booking itineraries in our app, Agiito Connect mobile.
“By introducing our virtual payment card to Agiito Connect mobile and placing it right in the palm of their hand, this will help ease their check-in and check-out experience, meaning travellers aren’t waiting around in reception whilst the hotel calls us for payment details.”