News in brief from GBTA Europe

The annual European GBTA Conference took place in Frankfurt this week, with numerous suppliers taking the opportunity to announce new products and developments.

  • GBTA itself released a report in partnership with Concur, in which two-thirds of business travellers were found to be aware of the problems posed for duty of care processes by booking travel through non-approved channels.
    Even so, seven out of ten had booked outside of company channels within the last year.
    The research, How Traveller Booking Behaviour Impacts Safety, also found that two-thirds of business travellers in the UK, Germany and France expect their company to contact them within two hours of an emergency.
  • Business travel consultancy has launched a specialist robotics and artificial intelligence practice, FREYA, to help companies identify and implement automated opportunities to improve the traveller experience and better manage costs.
  • Amadeus has integrated HRS’ meetago solution into the Amadeus cytric Travel & Expense platform. The deal will help users get to grips with small meetings bookings and spend.
  • The Radius Travel network has launched Radius Travel Meetings & Events, including strategic meetings management, end-to-end events and specialised services. As part of the new division, Radius has added Inntel and Germany-based events agency Proske to its network.
  • FCM’s Smart Assistant for Mobile, SAM, is now available globally on the App Store and Google Play. It is available to non-FCM customers for basic trip management and alerts, while a premium version for FCM clients integrates self-booking, live chat and duty of care features.
  • Concur TripLink is now connected to Booking.com, enabling users to make reservations on its website and automatically receive booking data directly into their Concur account.
  • Millennials are more likely to cancel a business trip due to security concerns than other age groups, with 29% having done so, compared to 20% of Generation X and only 12% of baby boomers, according to a CWT’s Connected Traveller Study.