British Airways City Flyer, Euro Traveller

THE FLIGHT: Flight BA3277 from London City Airport to Düsseldorf Airport, flown by an Embraer E-170. British Airways operates with two flights a day on the route Monday to Friday and one a day at weekends. I flew on the Friday evening service

Air New Zealand

PRE BOARDING:
I checked in online and made use of the British Airways app, which provided a digital boarding pass, streamlining the process. I had an issue with the self-check-in machine at LCY, however – it did not recognise my booking and I was unable to print off a bag tag to drop off my luggage. On the plus side, there were no queues at the terminal and this was resolved quickly at the desk. London City's departure lounge is small but has a good selection of shops and a restaurant. At the time of flying the gates at LCY were undergoing renovation. Unfortunately the flight's departure was delayed 30 minutes due to adverse weather conditions

THE SEAT: There are 52 Club Europe (business class) seats and 24 Euro Traveller (economy) seats in a 2-2 configuration. There is no change in seat pitch and width between classes although dining options do vary. I was in seat 16B, in the Euro Traveller section; the seat was perfectly functional for the one hour, 20 minute flight with no bells and whistles. The seat reclined and had a personal reading light and there was adequate storage space in the overhead locker for hand luggage.

THE SERVICE: At the time of fl ying British Airways off ered complimentary snacks and drinks for those in Euro Traveller. Alcoholic and soft drinks were available as well as popcorn, crisps and biscuits. But from January this year complimentary food in Euro Traveller cabins on fl ights from LCY has been replaced with a new Marks & Spencer paid product. Club Europe travellers can still enjoy a complimentary menu of hot and cold dishes and drinks. The cabin crew were friendly and attentive throughout the duration of the fl ight, making for a pleasant experience.

THE VERDICT: The Euro Traveller cabin was comfortable, with plenty of seat space and good legroom. Service was personable and the flight's delayed departure was no fault of BA's.

THE DETAILS: British Airways flies 12 times a week from London City Airport to Düsseldorf. Fares start from £42 each way in Euro Traveller and from £115 each way in Club Europe. ba.com

Reviewed by Ben Coren (2017)